1 reviews | Active since Feb 2015
PARCEL NOT DELIVERED YET BOARDMANS CLAIMS DELIVERY
I bought items online, got an email notification that the order was delivered but I have not received the items, called and emailed boardmans to let them know but I have not received a response. I spoke to a lady by the name of Hilary who promised to update on Monday 18 April and nothing.<br> <br> I would like for Boardmans to refund me or sort out the issue with their courier company, cause according to Boardmans I have signed for the delivery and that is impossible since I was at work on the day in question and the pack had to be delivered at my parents house. how is my name on the proof of delivery?
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the Boardman's online team for further assistance and to revert feedback to our valued customer.
A reference number for the complaint logged on your behalf is as follows ***/GO. Also contact *** or email to *** and include your order number so that they may be able to offer further assistance
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the Boardman's online team for further assistance and to revert feedback to our valued customer.
A reference number for the complaint logged on your behalf is as follows ***/GO. Also contact *** or email to *** and include your order number so that they may be able to offer further assistance
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for the feedback , We have escalated the request for an update on the Boardman's order number ***, to the Boardman's online team management for further assistance. They will update our valued customer on the status of the query.We apologise for any frustrations incurred. A reference number for the complaint logged on your behalf remains as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for the feedback , We have escalated the request for an update on the Boardman's order number ***, to the Boardman's online team management for further assistance. They will update our valued customer on the status of the query.We apologise for any frustrations incurred. A reference number for the complaint logged on your behalf remains as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans promised to refund me and to date I am still waiting for the refund, I have called them everyday over the past three weeks and everytime they tell me they have submitted the refund to the bank it will reflect in 24hours but nothing. I feel frustrated about the lack of customer services from Boardmans if the situation was reversed I would be charged interest for not making payment with my name being listed on credit bureu but the customer in SA cant really do anything about big businesses.
Boardmans promised to refund me and to date I am still waiting for the refund, I have called them everyday over the past three weeks and everytime they tell me they have submitted the refund to the bank it will reflect in 24hours but nothing. I feel frustrated about the lack of customer services from Boardmans if the situation was reversed I would be charged interest for not making payment with my name being listed on credit bureu but the customer in SA cant really do anything about big businesses.