VC
Vernessia C

1 reviews | Active since Jun 2017

01 Jun 2017, 14:54

Paid R65.00 for a online order and still didn't received what was ordered

<p>Good day,</p> <p> </p> <p>I have place an order for a Waterproof matress protector online and paid R65.00 ekstra just to use this services for the reason of now going into the shops etc.</p> <p> </p> <p>Received parcel today and this was not a waterproof protecter and the amount on the package is way more than what i have placed to begin with.</p> <p> </p> <p>Phoned the online number and the lady gave me 2 options either i go instore or i wait 10 working days for the correct order.</p> <p> </p> <p>This is really really not good, i paid R65.00 ekstra and now i have to go instore.</p> <p> </p> <p>Kind regards</p> <p>Vernessia Cornelissen</p> <p> ********** </p>

0
Replies (1)
Boardmans
Boardmans's reply02 Jun 2017, 13:22
Official

Thank you for bringing the below concerns to our attention.

We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.

Please be advised your query is referred to our online management team to address. Feedback confirming action plan will be communicated to you within the next 48 working hours.

Please find below reference number for this query:

***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,

Customer Experience Team.

Call Centre: ***