JR
Joanell R
1 reviews | Active since Dec 2015
07 Jan 2016, 08:47
over a month and still no service
after a month of trying to get my order from boardmans I decided to cancel my order from Boardmans online on the 19/12/2015 today is the 07/01/2016 and they still haven`t refunded me. when you send them a email they say we will get back to you within 24 hours what a lie they responded to one email 2 weeks later. 48 hours ago I send a mail requesting a date that i can expect a refund still no reply. how can such a big company have such bad service it`s the worst i`ve ever encountered.
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Boardmans's replyOfficial
08 Jan 2016, 09:37Hello Joanell,
Kindly note we tried contacting you telephonically at about 09:30 but could not reach you. ( unable to leave a voice message).
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your refund. We truly regret this unintentional mistake on our part in regards to the delay in resolving your query promptly. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation. We subsequently received feedback confirming that they could not trace any cancelation request from their side. Could you kindly call us back and quote the below reference number.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 09:30 but could not reach you. ( unable to leave a voice message).
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your refund. We truly regret this unintentional mistake on our part in regards to the delay in resolving your query promptly. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation. We subsequently received feedback confirming that they could not trace any cancelation request from their side. Could you kindly call us back and quote the below reference number.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Boardmans's reply08 Jan 2016, 09:37
Official
Hello Joanell,
Kindly note we tried contacting you telephonically at about 09:30 but could not reach you. ( unable to leave a voice message).
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your refund. We truly regret this unintentional mistake on our part in regards to the delay in resolving your query promptly. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation. We subsequently received feedback confirming that they could not trace any cancelation request from their side. Could you kindly call us back and quote the below reference number.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 09:30 but could not reach you. ( unable to leave a voice message).
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your refund. We truly regret this unintentional mistake on our part in regards to the delay in resolving your query promptly. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation. We subsequently received feedback confirming that they could not trace any cancelation request from their side. Could you kindly call us back and quote the below reference number.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***