OVER A MONTH AND STILL NO PRODUCT

I placed an order with Boardmans Online on the 13/03/15, I received my order 17/03/15 only to find that they had provided me with the incorrect scale. I immediately emailed to find out if the item could be swopped and was informed that I could go swop it at Boardmans Canal Walk which I did only to be informed that Canal Walk don't have the scale. I sent another email on the 19/03/15 whereby I was then informed that a scale would be sent from Richards Bay. I went back to Canal Wall the following weekend - no scale. I sent another email 01/04/15 quering the delivery only to be informed that the scale WAS at Canal Walk. I visited the store on the 11/04/15 and after 30min wait was informed that they (a) couldn't find the scale or (b) that it was possibly SOLD!!!!<br> <br> I emailed Boardmans again on the 13th April (a month after I placed my order) and I have YET to receive a reply. Over and above the inconvenience is the time, petrol & parking money WASTED to swop a scale that only a fool couldn't see from the start was the incorrect one.<br> <br> YOUR CUSTOMER SERVICE - ONLINE AND BRANCH SERVICE AT CANAL WALK SUCKS!!!!