AM
Abigale M
1 reviews | Active since Jun 2013
06 Jul 2015, 14:01
Out of stock while in stock
I placed an order on 24/06/15 online as the electric double blanket was out of stock in store but in stock online.<br> <br> My order just arrived (nearly 2 weeks later!!) and no electric blanket. All the other stuff i ordered just to get the free delivery and now there is no electric blanket.<br> <br> I paid for that item two weeks ago, received NO correspondence from Boardmans and the little note in the box doesn't indicate WHEN I can expect the item, if at all.<br> <br> This is exceptionally bad service and I expect an explanation and AN ELECTRIC BLANKET within the week.
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Boardmans's replyOfficial
07 Jul 2015, 11:33Hello A##,
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Boardmans online team directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Boardmans online team directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Boardmans's reply07 Jul 2015, 11:33
Official
Hello A##,
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Boardmans online team directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Boardmans online team directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***