TM
Thandiwe M
1 reviews | Active since Jan 2016
20 Apr 2016, 16:53
Ordered online and items were missing
Hi<br> <br> I ma very disappointed in the service I got from the Boardmans online team. I ordered items which were delivered last Friday, however one item was missing. I called Boardmans and aslo send them an email, 5 days later I haven't received any feedback from Boardmans. Can you replace the item or give me my money back?
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Boardmans's replyOfficial
21 Apr 2016, 14:03Hello Thandiwe1987,
We have received your concerns and apologise for the inconvenience caused by the matter. We have liaised with the Boardman's Online team for further intervention on the matter regarding a refund on the order number *** if the item is still not found. A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have liaised with the Boardman's Online team for further intervention on the matter regarding a refund on the order number *** if the item is still not found. A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Boardmans's reply21 Apr 2016, 14:03
Official
Hello Thandiwe1987,
We have received your concerns and apologise for the inconvenience caused by the matter. We have liaised with the Boardman's Online team for further intervention on the matter regarding a refund on the order number *** if the item is still not found. A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have liaised with the Boardman's Online team for further intervention on the matter regarding a refund on the order number *** if the item is still not found. A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,