Order placed not delivered

On 30 December I placed an order with Boardmans for over R1000, the website states delivery will happen within 2 - 5 working days.<br> On 4 January I sent an email to [Email Removed] which no one has responded on.<br> I have phoned multiple times, and still I have no idea when my order will be dispatched.<br> I have been told the order has been escalated, the manager has emailed the supplier and is waiting for a response - why doesn't the manager just phone the supplier and find out what is happening.<br> I have been told the manager will phone me back which also isn't happening.<br> Every time I phone, the call center person says the items are in stock, they will find out from the manager. I get placed on hold for the call center person to check with the manager, and every time it is the same response, waiting for the supplier.<br> <br> This has really put me off buying anything ever from Boardmans.<br> <br>