1 reviews | Active since Mar 2009
Order Cancelled - Money Nor Refunded
<p>Hi there</p> <p><br />I put through an online order on 24/06/2016 - i cancelled it a few days later because 80% of what I ordered was apparently no longe is stock</p> <p><br />I called in July as the amount was not refunded</p> <p><br />I checked in August the amount had still not be refunded - so I called again - they told me they could see i had cancelled - but the previous person had not sent it through to the credit ddepaetment and addured me i will see the credit in my September statament - which i was not happy about - but had no option but to accept</p> <p><br />i checked my statment not and the amount has still not been credited - i assume i am being charged interest on goods that I did not receive</p> <p><br />i have called you guys again - but have no confidenct that when i check my account in october that this issue would have been rectified - Must i Pay this month again for items i did not receive</p> <p><br />Order Number: ********** 83</p> <p>Amount: 2,879.70</p> <p> </p> <p> </p>
We have received y our request for an update with regards to the refund status regarding items that were not in stock when you made an online purchase. We apologise for the lengthy period it took for the matter to be resolved and we have liaised with the Ecommerce team to look into the matter urgently and revert back to you. A reference number for the post is as follows ***/GO.
Kind regards
Nomzekelo Mnini
Customer experience team
Call centre number ***
We have received y our request for an update with regards to the refund status regarding items that were not in stock when you made an online purchase. We apologise for the lengthy period it took for the matter to be resolved and we have liaised with the Ecommerce team to look into the matter urgently and revert back to you. A reference number for the post is as follows ***/GO.
Kind regards
Nomzekelo Mnini
Customer experience team
Call centre number ***
