Order *** still no response, missing half

I placed an order with Boardmans online on the 22nd June 2015 for my wife's birthday on the 6th of July 2015, I only received the order on the 5th of July @ 22:00 that evening upon opening the parcels I discover a note stating that some of the items were out of stock and that they would en devour to source them. Upon unpacking the parcels I discovered that Items that they marked as sent weren't even in the parcels. I phone the number supp**** on the note and spoke to Mpumi who stated that he escalated the matter and that Boardmans online team would get back to me in 48hrs. 5 Days later I phoned up again and spoke to a lady who said that she would escalate the matter at which point I asked her for a different contact number.<br> I phoned the new number which was constantly engaged, I ended up googling a different number phoned it and spoke to a Godfree, who said that they would escalate the matter, I declined and asked for a refund. I was told that he would get back to me through the course of the day.2 days later, so I phoned again and spoke to a Maxwell this time, he wanted to escalated the matter I said no and asked for Godfree to return my call.<br> <br> 3 emails, 4 people and no response.