MM
Mmantsha M
1 reviews | Active since Feb 2010
08 Sept 2015, 13:58
Online system inefficiency
I've made an online purchase on 23 June 2015 (*** OCC:***). But received the order on the 3rd of July with two items missing with the note that says two items were out of stock. I made a follow up two weeks later and was told that they are unable to source the items, hence they will refund me. regardless of the multiple calls and emails sent this is the response I got on the 21st of July. <br> <br> \Allow us to apologize for the delayed response
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Replies (1)
Boardmans's replyOfficial
08 Sept 2015, 16:45Hello monwam,
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the management team in the online department to assist with.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the management team in the online department to assist with.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,
Boardmans's reply08 Sept 2015, 16:45
Official
Hello monwam,
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the management team in the online department to assist with.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the management team in the online department to assist with.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,