Online Store Theft...Disgusting Website!

<p>On the 3rd of June i purchased from the boardmans online store for the first time via my edgars thank you account card. After 3 weeks of not receiving any of the items i contacted the customer service who notified me that there was no stock on hand???!...how was the order authorised?? the week after i received a bill owing for the full amount of my order! Now i state, THAT IS *******! How can you bill someone for goods that have not been transferred to them or ownership not transferred??? if thats the case,it means boardmans has fictious sales realised in their books at year end which is totally ******* and should be audited!!!</p> <p>A week later after numerous phone calls a delivery was received with 2 of the 4 items i had ordered but an invoice for all 4 items! so immediately i contacted the customer service who notified me that they system only allows delivery if they select all items upon dispatch even though the other items are not available. The procedure their after is that the dispatch manager to notify the credit department to issue a credit note for items not in stock BUT the credit note is never done! i am waiting over a month and after numerous calls for my credit note. i am fed up! This is the pits...have to take these guys to court seems like the only way!</p>