sR
sandra R
1 reviews | Active since Sept 2009
26 Feb 2015, 16:50
Online store a joke
A week ago I placed an order on the boardmans online store for 21 items. I paid for the items and received a notification that my order would be received within 2-4 days. Today I receive a phone call only to be told that all the items I ordered were out of stock. How can every single item be unavailable. The website is inaccurate so you order, they take your money and then earn interest on it and wait a whole week before notifying you even though delivery is 2-4 days. Disgusting how they operate.
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Boardmans's replyOfficial
28 Feb 2015, 10:56Hello sandrava,
Service is a priority at our Boardmans online store and we must apologise for this lapse in service. Our attempts to contact you were unsuccessful, please be advised as per our liaison with our Boardmans online team that a refund has been requested on your order. Kindly note that we have escalated this complaint to the relevant management team to address.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our Boardmans online store and we must apologise for this lapse in service. Our attempts to contact you were unsuccessful, please be advised as per our liaison with our Boardmans online team that a refund has been requested on your order. Kindly note that we have escalated this complaint to the relevant management team to address.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Boardmans's reply28 Feb 2015, 10:56
Official
Hello sandrava,
Service is a priority at our Boardmans online store and we must apologise for this lapse in service. Our attempts to contact you were unsuccessful, please be advised as per our liaison with our Boardmans online team that a refund has been requested on your order. Kindly note that we have escalated this complaint to the relevant management team to address.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our Boardmans online store and we must apologise for this lapse in service. Our attempts to contact you were unsuccessful, please be advised as per our liaison with our Boardmans online team that a refund has been requested on your order. Kindly note that we have escalated this complaint to the relevant management team to address.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,