Online Shopping Platform

<p>I purchased a wedding gift using the online platform on 2 December. Per the online policy the gift should have arrive 2-5 working days later i.e. it should have arrived on Friday 9 December. The gift didn't arrive.</p> <p> </p> <p>I called the online support number on Saturday 10 December to track the order, all the consultant could tell me was that it was dispatched and I could contact the courier myself but they did not work on weekends. The consultant also said that she would escalate my complaint to the online support team and they would also only get back to me on Monday as they also did not work on weekends. She gave me a ref number. As the gift was not going to arrive before the wedding I had to go into a store and repurchase the gift.</p> <p> </p> <p>I called the support line again on Monday and after giving the consultant the reference number, I was put on hold for 10mins, after which I could no longer hold the call. Nobody ever returned the call. </p> <p> </p> <p>I called again this morning, the item still hasn't been delivered and the no follow up from Boardmans, this consultant couldn't find the complaint ref number. I then quoted the original order number and she gives me a cell phone number which does not belong to me. She then said that the order was cancelled. I then asked what would have happened if I didn't call back to enquire about my refund or what was happening and she said she doesn't know. We're you just going to take the cash and not give the item purchased? Also, the consultant said that credit card purchases take 7-10 working days to refund. Is this correct because I wanted this refund done on Monday already but because of your service or rather lack there of, this was not done. </p> <p> </p> <p>I am not impressed with the service or your online platform.</p> <p> </p> <p>Hoping the action on this platform gives me better results than your call centre.</p>