Online shopping nightmare: Empty promises and short delivery

<p>On 11th October 2016 I placed an online order. The sale price had been advertised on Boardman's website on Sunday 09th October, the date on which I tried to place the order originally but, when it came to checkout, the total reflected the full (non-sale) selling price. In any event, because of the assurance by Boardman's Facebook team that I would only pay the sale price, I proceeded to place the order. I was promised on the 13th October via their Facebook page that my credit card would be credited within 5 - 7 working days with the difference between the full advertised price and the sale price.</p> <p><br />Once the order arrived on the 18th October, however, my order was only partly fulfilled, as one of the items was short delivered. I made note of this once again on their Facebook page on 19th October, as well as sending an email to their customer services centre (to date they have given me no response). On 20th October (a week ago now) I was assured via Boardmans Facebook team that my query had been escalated to the fulfilment store to dispatch the item that was short delivered. Ever since then, I have received no further communication regarding the delivery of the balance of my order. I also have not had the credit of R423.92 paid back to my credit card to date as promised. I do not appreciate the level of dishonesty and unprofessionalism I have so far encountered. Rather do not have an online sales module for your company if you are incapable of managing it effectively. Sadly I notice that many of the complaints on this site revolve around online orders gone wrong. I suppose I am just the latest casualty...</p>