Online Services Shocking

I once again tried to give Boardmans online services a chance. That was the biggest mistake. Again I recived my order incomplete, I don't know if the item is out of stock but the money has been paid and I did not receive it.<br> I sent a email to Boardmans on the 8 July regarding the missing item. I get the automated reply that they will respond in 24 hours. It is the 14 July and no one has attempted to email or call me. This just shows how much Boardmans cares about their customer, they cannot keep promises and the service has gone beyond **********. It is so painful having to deal with there customer care department at the call centre as well. In my opinion Boardmans should just close the site down until they can sort there issues out. Every order I recieved this year has been incorrect or damaged. The order number is ***.