jG
jacky G
1 reviews | Active since Jul 2011
31 Mar 2016, 16:48
Online orders service is shocking
I have always enjoyed shopping at Boardmans but after my online shopping experience I doubt I will bother again. I have been waiting since 16 March for a refund after they sent the wrong products. I have emailed & phoned without success.
Helpful (0)
Replies (1)0
Replies (1)
Boardmans's replyOfficial
01 Apr 2016, 10:48Hello jackyg7,
We thank you for bringing this matter to our attention. Service is a priority at our and we must apologize for this lapse in service. We have escalated the refund request as it has been pending for long to the Boardman's online team for further assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our and we must apologize for this lapse in service. We have escalated the refund request as it has been pending for long to the Boardman's online team for further assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans's reply01 Apr 2016, 10:48
Official
Hello jackyg7,
We thank you for bringing this matter to our attention. Service is a priority at our and we must apologize for this lapse in service. We have escalated the refund request as it has been pending for long to the Boardman's online team for further assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our and we must apologize for this lapse in service. We have escalated the refund request as it has been pending for long to the Boardman's online team for further assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.