IK
Iqshan K
1 reviews | Active since Jan 2010
22 Oct 2015, 14:00
Online Orders forever no Stock
Ordered a Russell and Hobbs mist fan on the 14 October 2015 specials just came out. I placed my order. Today I call the online call centre about 8 times finally getting someone they tell me the store don't have stock they sourcing it from another store. No response whatsoever from Boardmans. Yet my Account was billed for already for something that wasn't delivered yet. This is not my first bad experience with Boardmans they need to sort themselves out this is not customer service!!!
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Boardmans's replyOfficial
26 Oct 2015, 10:50Hello Woods,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our online department has advised that your order is out on delivery.
The reference for your query is as follows: ***/GO
Again we do apologise and can assure you that we are looking into addressing the concerns raised.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our online department has advised that your order is out on delivery.
The reference for your query is as follows: ***/GO
Again we do apologise and can assure you that we are looking into addressing the concerns raised.
Kind regards,
Edcon customer experience team
***
Boardmans's reply26 Oct 2015, 10:50
Official
Hello Woods,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our online department has advised that your order is out on delivery.
The reference for your query is as follows: ***/GO
Again we do apologise and can assure you that we are looking into addressing the concerns raised.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our online department has advised that your order is out on delivery.
The reference for your query is as follows: ***/GO
Again we do apologise and can assure you that we are looking into addressing the concerns raised.
Kind regards,
Edcon customer experience team
***