LB
Lindsey B
1 reviews | Active since May 2015
12 Jul 2017, 08:36
ONline orders do not work
<p>I ordered 2 items via the website. Tat for delivery is 2-5 working days. The order was placed on 02/07/2017. There was no communication I called no one could explain why I hadnt received the item. Spoke with the despatch branch - OMG no joy. Guess what its the 12/07/2017 ---- still no package. Snail mail is faster? This is riduculous and I expect some form of answers today </p>
Helpful (0)
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Replies (3)
Boardmans's replyOfficial
12 Jul 2017, 09:08We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Boardmans's reply12 Jul 2017, 09:08
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Boardmans's replyOfficial
12 Jul 2017, 09:10We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Boardmans's reply12 Jul 2017, 09:10
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
LB
Lindsey B's updateReviewer Update
12 Jul 2017, 09:19when will they feedback me??? Really how long must I wait an answer is what I require not escalations with no absolution or resolution
LB
Lindsey B's update12 Jul 2017, 09:19
Reviewer Update
when will they feedback me??? Really how long must I wait an answer is what I require not escalations with no absolution or resolution