1 reviews | Active since Aug 2016

21 Jul 2017, 13:33

Online order not delivered

<p>I placed an order for 2 packs of curtains on th boardmans online website on 13 July 2017. First of all when I phoned on 14 July to get a tracking number or any information on the order, I was told my order number was used in march 2017 and it was for a redsquare online purchase. I then continued to try and find out what was happening with my order after emailing and being told to phone numerous times. I was then calle don tuesday and told my order will arrive latest thrusday. It is now friday 8 days after I made the order and I have still not received my parcel. I phoned 3 times today asking for my order to be delivered before 3pm when I finish work and no answer was given other than management are dealing with the query. My order was supposed to take less than a week to be delivered and I still have nothing. I am so furious because it seems that the left hand doesn't know what the right hand is doing when it comes to the online order place. Will never purchase from them again.</p>

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Replies (1)
Boardmans
Boardmans's reply22 Jul 2017, 11:06
Official

Thank you for bringing this matter to our attention . Please accept our sincere apologies for the delayed delivery of your online order . We have escalated your query to our online team for assistance and feedback will be provided to you.

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Kind regards

The Ed gars Customer Experience Team

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