ONLINE ORDER NO REFUND RECEIVED!!!

I caled the call centre numerous times, and everytime I hear a different story regarding my order that has been cancelled due to items being out of stock. It has been nearly a month now, but my money still has not been reversed into my bank account as promised. <br> Do you train your staff to lie to your customers? Or is it just the poor calibre of staff you appoint? <br> I post a complaint here 10 days ago, and your reply was that the online manager would investigate and come back to me.....up to date nothing!!....<br> i am really getting sick and tired on this nonsense! <br> And please do not reply that you will pass this on to this or that manager.....please let someone in a higher position call me on the number I provided and explain to me what the problem is. I am not waiting any longer. I need my money NOW!!!