Online Order Incomplete

I ordered online and did not receive my goods within the specified time. After I enquired I received an e-mail that the courier will deliver. One item was broken, and another was out of stock and with other items I was not happy and wanted to return it.<br> I corresponded TWICE by e-mail and all I got every time was an automated reply promising that someone will come back to me within 24hours. <br> I then called the customer services number from where the line was just cut whilst we were talking. Later I called again and a lady promised that she will refer my enquiry to dispatch and that someone will call me.<br> Until today no one called me and I decided to try again. I talked to Tshidiso but the line was cut AGain!<br> PLEASE JUST CALL ME or give alternative ways to contact you sucessfully!