1 reviews | Active since Oct 2016
ONLINE ORDER GOES MISSING
<p>A friend purchased a gift off our online registery on 22 September - to date the order has not arrived.</p> <p>I have phoned the call centre numerous times and they keep promising to get back to me - no one ever does. I emailed them numerous times and received an automated response saying they will get back to me in 48hours - no one ever does.</p> <p> </p> <p>Eventually i got the number for the courier company and phoned them myself - they advised that the order was deleted off their system and I need to contact Boardmans about this as they cannot help me further. So I did.... again not very helpful at all! Even when quoting my ref number from previous calls - they say they will need to follow up and get back to me.... AND NO ONE EVER GETS BACK TO ME!!!!!</p> <p> </p> <p>This is highly frustrating and absolutely shocking service! Is is discusting that no one knows what is going on and no one bothers to get back to me to let me know what is going on. If they have lost the order I don't care... the fact is that it has been paid for they need to make a plan to ensure the customer is happy...</p> <p> </p> <p> </p>
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Boardman’s Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was caherged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Boardman’s Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was caherged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Boardman’s Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was caherged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Boardman’s Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was caherged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We will like to address the complaint with the Board man's Online team , we will therefore need the order number so that we may query the refund as you have stated that the order was charged. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
Hi Nomzekelo,
Thank you for the response - however I do not want a refund, I would still like the order as this was a gift purchased off my wedding registery.
I phoned the number above and received ref number ***/GO - again someone had to look into this and get back to me. The actual order number is ***.
The courier has confirmed that they did nt receive the order - can you not just re dispatch it as this is obviously an issue on your side.
I am very frustrated waiting for Boardmans to get back to me about this order, it seems like no one actually cares about the customer.
Please can you sort this out urgently.
Hi Nomzekelo,
Thank you for the response - however I do not want a refund, I would still like the order as this was a gift purchased off my wedding registery.
I phoned the number above and received ref number ***/GO - again someone had to look into this and get back to me. The actual order number is ***.
The courier has confirmed that they did nt receive the order - can you not just re dispatch it as this is obviously an issue on your side.
I am very frustrated waiting for Boardmans to get back to me about this order, it seems like no one actually cares about the customer.
Please can you sort this out urgently.