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cheryl F

1 reviews | Active since Mar 2009

29 Jan 2016, 10:14

online order

hi there<br> <br> i ordered a bunch of things on the 2nd of Jan - the delivery only came on 25 Jan - that alone is ridiculous<br> <br> when i got home i opened my delivery only to discover some of my items were not in there - no one called me to tell me that some of my order would not be delivered - i also have still not received a phone call to tell me if they are coming or if i am getting a refund - also at the time of purchase all items were in stock - but due to the lack of processing my order in a timely fashion - the items were sold<br> <br> this is unacceptable - i would still like the original items ordered to be delivered - for the inconvenience and lack of communication - I should actually get the items for free and the my account credited with way<br> <br> Order #*** <br> <br> Items:<br> Private Collection Dark Grey Memory Foam Bath Mat 50 x 80cm<br> *** R124.98 Invoiced: 3<br> R374.94 <br> <br> Private Collection Dove Grey Microfibre Sheeting Pack Double<br> *** R95.97 Invoiced: 1<br> R95.97 <br> <br> hoping to get some satisfaction wrt online shopping from boardmans

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Replies (1)
Boardmans
Boardmans's reply29 Jan 2016, 13:57
Official
Hello chebs22,

Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We have escalated your query to the Online team for urgent assistance.

Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
***

Best regards,