1 reviews | Active since Jul 2017
online items not actually available for sale
<p>I purchased an item online around the 27/6. Ten days later, ive no feedback why my order wasnt delivered. I email to ask, and first im told the item is still being sourced, then later im told evidently my phone was "in voice mail" ( he actually said in; BTW there were no missed call notifications), and that the item ordered is out of stock. I immediately log on to the website, and lo and behold the item is STILL AVAILABLE to order. Thereafter i receive another useless email claiming my query has escalated. Not long thereafer I get an emal, "Your order has been cancelled".</p> <p> </p> <p>This has happened before as well, where items ordered and paid for are suddenly "out of stock" but still on the website.</p> <p> </p> <p>I guess they dont actually want to or know how to run an online business. The concept that they actually need to have a physical item to sell is way beyond their limits.</p> <p> </p> <p>People beware, dont waste time and money on items that arent actually there. Use reputable online shopping websites who know what it means to "sell" online. This company will merely make you wait a few weeks, then when YOU contact THEM to ask why THEY havent delivered, it will be a lame apology and more useless excuses for their ignorance in operating a business, after which a few days later, of youre lucky, they will refund you.</p> <p> </p> <p>Be smart, order elsewhere where items are for real.</p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you never received due to items being out of stock and the refund status , they will action and revert back to you with feedback. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you never received due to items being out of stock and the refund status , they will action and revert back to you with feedback. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
