1 reviews | Active since Jun 2012
online chaos
i placed 3 consecutive orders with Boardmans one on the 29th june , one on the 8th july and 1 on the 10th only to still be waiting for the one i placed last month and the rest. now i called to follow up and was told half of the items i ordered was out of stock meanwhile when i log online i see that the items i purchased are further discounted . so i want to know how a cutlery set i purchased for R149.98 now can be sold online for r74.99 . i logged on today and still see the cutlery set yet i was told this morning its out of stock you promise 2 to 5 days delivery yet Im still waiting since the the 29th of June. this is horrible customer service. Never ever will i place an order with boardmans again and i will make sure all my friends and family members know about this misleading and false adverti*****t.
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your online shopping. We can understand how disappointed you are and we apologise for the inconvenience caused you.
Kindly note as per our communications with Boardmans online team ,we can confirm that two of your orders were dispatched today. Please note that the order you placed on the 8th July 2015 is currently being processed and once dispatched feedback will be communicated to you directly.
Your Reference Number Is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your online shopping. We can understand how disappointed you are and we apologise for the inconvenience caused you.
Kindly note as per our communications with Boardmans online team ,we can confirm that two of your orders were dispatched today. Please note that the order you placed on the 8th July 2015 is currently being processed and once dispatched feedback will be communicated to you directly.
Your Reference Number Is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***