GH
GLYNIS H
1 reviews | Active since Aug 2015
17 Sept 2015, 10:16
ONE YEAR ON...STILL NO REFUND
In 2014 Boardmans launched its online site, I eagerly purchased goods to the value of R909.18 and my credit card was debited twice with this amount. Despite corresponding with [Email Removed] on numerous occasions, sending the original documents in twice - the only positive response was from Christine Mundey in Dec '14 who apologized for the delay and stated that the matter had been esculated to the refund department. I have been an Edgars account holder since the mid 1980s and find this completely unacceptable. IF and WHEN this refund happens, who will be footing the bill for the interest that I have paid on this amount for the last year?
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Boardmans's replyOfficial
18 Sept 2015, 10:13Hello GLYNIS54,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused and delay in resolving your query.
We request the opportunity to assist you in resolving your query. We therefore require the bank statement reflecting the double charge, so that your query can be escalated as a matter of urgency.
Kindly email the bank statement to *** and contact us back on the number below to advise once done.
We will then forward the matter and provide you with feedback.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused and delay in resolving your query.
We request the opportunity to assist you in resolving your query. We therefore require the bank statement reflecting the double charge, so that your query can be escalated as a matter of urgency.
Kindly email the bank statement to *** and contact us back on the number below to advise once done.
We will then forward the matter and provide you with feedback.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Boardmans's reply18 Sept 2015, 10:13
Official
Hello GLYNIS54,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused and delay in resolving your query.
We request the opportunity to assist you in resolving your query. We therefore require the bank statement reflecting the double charge, so that your query can be escalated as a matter of urgency.
Kindly email the bank statement to *** and contact us back on the number below to advise once done.
We will then forward the matter and provide you with feedback.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused and delay in resolving your query.
We request the opportunity to assist you in resolving your query. We therefore require the bank statement reflecting the double charge, so that your query can be escalated as a matter of urgency.
Kindly email the bank statement to *** and contact us back on the number below to advise once done.
We will then forward the matter and provide you with feedback.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***