1 reviews | Active since Jul 2014
Not Satisfied with Boarmans On-line service
I placed an on-line order from Boardmans on the 07th of Jan 2016,, order was paid in full and I received a confirmation that delivery will take place between 2-5 working days. On the 14th of January I contacted the call center to find out why my order has not yet been delivered. The consultant informed me that some of the items I ordered on-line was not available therefore I need to give them more time to find more stock from other stores. I explained to her that on the day I placed the order on-line the website did not inform nor show that the quantity of items I ordered is not available, but the full payment went through. This is unacceptable as I feel that once my order reached the warehouse and they noticed that they do not have stock of all items, they should at least have made contact with me, explaining the situation on hand, not let the customer phone to find out what the hold-up is. We think ordering on-line is convenient, yes it is, but not when they do not deliver the service as promised.
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur.
We value the fact that you have taken the time to express your concerns to us, and it is through this kind of interaction that we can continue to strive to serve our customers well.
Kind regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur.
We value the fact that you have taken the time to express your concerns to us, and it is through this kind of interaction that we can continue to strive to serve our customers well.
Kind regards
Customer Experience Team
***