Not honouring sale prices
<p>I went to Boardmans in my lunch break today and saw the Melitta Caffeo Solo espresso machine on sale marked down from R6999 to R4899 in their sale section. The sale sticker on the box said the promotion is valid until 03.07.16. I wanted to speak to my partner before purchasing it which I did and went back after work to buy it. When I got to the store the machine was still in the sale section but the sale sticker had been removed, I thought it may have fallen off. I took it to the cashier to pay for it and it was no longer on sale. I spoke to the manager, Stephanie, and she advised that it was on sale this afternoon but they removed the sale sticker because it was not supposed to be on sale. Had I known I would have purchased the machine during my lunch break but because it said the offer is valid until 03.07.16 I thought I'd come back. She refused to sell it at the sale price. Not a very pleasant customer service experience. I was looking forward to owning the machine after researching it but out of principle I will not purchase it at the full price from Boardmans. I don't think I'll be supporting them any longer if that's what they do to their customers.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardmans Canal walk management for actioning accordingly as the promotional price on the sales floor was misleading. A reference number for the formal complaint logged on your behalf is as follows ********** 206/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. We apologise again for any frustrations incurred. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardmans Canal walk management for actioning accordingly as the promotional price on the sales floor was misleading. A reference number for the formal complaint logged on your behalf is as follows ********** 206/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. We apologise again for any frustrations incurred. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
I am pleased to say that Boardbans have contacted me and thy are honouring the sale price. Thank you Boardmans
I am pleased to say that Boardbans have contacted me and thy are honouring the sale price. Thank you Boardmans