None existing warranty support at Boardman's

I purchased a Vision Glass Mellerware kettle on the 19/9/2017 at the Northgate branch using my wifes' account. my wife and I were excited about the purchase because it came with a two-year warranty. Even the salesperson told us that it was a good deal and that if I had any problems with it I would just need to bring it back for repairs if the need arose within the two year period. So today 28/03/2019 the kettle stopped working(would not switch on). So I proceeded to the Boardman's branch where I purchased it; had a hard time finding it since the store has now merged with Edgars. After speaking to the customer service center for 10 minutes and getting nowhere; since they do not sell electric goods anymore. I finally spoke to the manager of customer services which explained to me that it was not on warranty. I showed him my receipt and he told me to read the fine print where it just states: register online. Not that you must register online for the extended warranty. In any event, he was not prepared to help me not even make a phone call to see if there was any other procedure I could follow. He basically told me tough luck; I walked out of the store very disappointed. I am a 69-year-old pensioner and found this also to be very disturbing. Getting home I found the website and registered my broken appliance with the correct purchase date which was accepted. I then phoned the supplier that is in Edenvale and spoke to the service center. They told me that I should take back to the store I bought it from and they should handle the repair. I told them that Boarman's was not interested in helping me. So I am going to plan a trip to Edenvale and find the service center myself. I am not happy with the poor service.