1 reviews | Active since Aug 2010
NON-EXISTENT SERVICE
I called the Boardmans Greenstone store on the two numbers that I have for them today.<br> <br> I called numerous times and there was no reply. After about 30 minutes, I decided to call another branch to check the contact number that I had for Boardmans Greenstone.<br> <br> I was immediately told that the staff at Boardmans Greenstone do not answer the phone so it is pointless trying to contact them. The very kind sales assistant at the other branch sent a colleague at Greenstone a Whatsapp message while I was holding on, to see if they would respond to him. To no avail.<br> <br> HOW IS THIS EVEN POSSIBLE? WHY IS THIS ALLOWED? WHERE IS THE MANAGER OF THE STORE? IS THERE A MANAGER AT THAT STORE?<br> <br> If Edcon was in a bit of a financial predicament due, amongst others, to its stores not performing - perhaps its not slower consumer demand - perhaps its just that consumers do not want to shop at Edcon Group stores, as the service is bad. Just a thought.<br> <br> The item that I would have purchased at Boardmans, I will now purchase elsewhere.<br>
Thank you for highlighting the flaw you experienced with our phone lines with Boardmans Greenstone store. Kindly note our attempts to call you at 15:16 were unsuccessful, Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. This matter has been escalated to the store management team.
At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw you experienced with our phone lines with Boardmans Greenstone store. Kindly note our attempts to call you at 15:16 were unsuccessful, Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. This matter has been escalated to the store management team.
At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***