NON DELIVERY OF DINNER SERVICE

I purchases a dinner set for my daughter in law for her birthday. On the website it says deliver 2-5 working days. The purchase was done on the 18th of January 2018. The courier Fast n Furious phone Ilze and checked the address and said very offhandedly that it would be delivered by the end of last week namely the 26th. I have been phoning and sending e-mails to Boardmans as I bought the goods from them and not the courier service. I get no response from them other than that they will respond within 48 hours and I must follow up on the courier service. I haven't got the courier services number and I feel as I am a customer of Boardmans it is their duty to follow up. The just pass the buck to the courier service but were very prepared to take my payment. It has now caused my daughter-in-law to miss out on a birthday present and my granddaughters birthday tomorrow when she needed the service. They are very devil may care and obviously are not worried about customer service. I am furious and very disappointed as I didn't expect such poor service from Edcon!!! I have asked for the telephone number but even then I get a message to wait 48 hours.