SP
Sadi P
1 reviews | Active since Oct 2013
15 Mar 2016, 21:20
No update for incomplete delivery & damaged goods
In mid Jan 2016 I logged a query through call center for incomplete delivery, damaged goods and missing items.<br> I was told someone was going to contact me within 24 hours to discuss exchange and refund for items out of stock. 2 weeks passed, no one phoned or emailed. I contacted the call centre again and was told the same script line.... I then sent 4 -5 emails and was told same script line. 2 months passed - I am still waiting. <br> <br> All I want is a refund for damaged items and out of stock items which I was still charged for. How difficult is that? <br> <br> I hope Hello Peter will help.
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Replies (1)
Boardmans's replyOfficial
16 Mar 2016, 08:28Hello nkhubedu,
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online management for actioning accordingly as there has been no feedback on the refund, as per the post sent to us, kindly forward your order number and the amount that has to be refunded to *** or ***. for further assistance to be rendered. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations .
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online management for actioning accordingly as there has been no feedback on the refund, as per the post sent to us, kindly forward your order number and the amount that has to be refunded to *** or ***. for further assistance to be rendered. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations .
Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans's reply16 Mar 2016, 08:28
Official
Hello nkhubedu,
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online management for actioning accordingly as there has been no feedback on the refund, as per the post sent to us, kindly forward your order number and the amount that has to be refunded to *** or ***. for further assistance to be rendered. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations .
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online management for actioning accordingly as there has been no feedback on the refund, as per the post sent to us, kindly forward your order number and the amount that has to be refunded to *** or ***. for further assistance to be rendered. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations .
Kind regards,
Customer Experience Team
Call Centre: ***.