1 reviews | Active since Mar 2013
No stock, no response, dirty goods
I placed an online order for a duvet on 24/11. A week later they call to say there is no stock - when I ordered online it showed available stock. I ordered other items and asked them to be wrapped. Neither of the deliveries came wrapped. I complained on 9/12 via email that the items received were very dirty and not wrapped and that I was charged R169.95 for an item that stated R148.95 on the price tag. No response to the complaint. I emailed again on 22/12 - no response. Emailed again on 29/12 - also complaining that the registry is useless as it does not remove the item from the list and the bride-to-be received several duplicate items - no response to my email. I placed another order on 3 Jan. Emailed them on 13 Jan to find out where it is - no response. On 15 Jan they call to tell me there is no stock. I needed this for a wedding on the 16th. Their online service is quite pathetic - they don't care about the client. They don't respond to complaints. They send out dirty goods. They don't send anything wrapped when requested. I will NOT be using them again and am seriously contemplating closing my Edgars account because of this.
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that Boardmans remains committed to providing customer service, which exceeds customers' expectation.
If you have any future concerns or issues that you are not entirely happy with, you are more than welcome to come and speak to us on ***(***) to enable us to address your concerns immediately.
Kind Regards,
Customer Experience Team,
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that Boardmans remains committed to providing customer service, which exceeds customers' expectation.
If you have any future concerns or issues that you are not entirely happy with, you are more than welcome to come and speak to us on ***(***) to enable us to address your concerns immediately.
Kind Regards,
Customer Experience Team,
***