No return on faulty items within the warrantee period
<p>I bought a Mellarware kettle the end of July last year. The manufacturer's warrantee states that if the product becomes faulty within the first year the product will be exchanged or a full refund will be given. Not according to Eva at Boardmans Woodlands. According to her they will only honour this statement within the first month after the purchase have been done. Even Boardmans' complaints line agreed with me as I phoned them while in the store. Eva apparently have the "authority" to override what is written in the warrantee documents you receive with the product. To say the least I am very disappointed with the treatment I received and I am still sitting with a broken kettle which is still under warrantee. </p>
Thank you for bringing this matter to our attention .Please accept our apologies for the lapse in service which will be addressed .The kettle should have been sent away to the supplier with the receipt .We will escalate your query to the senior manager for assistance and feedback will then be provided to you.
***/GO
Kind regards
The Ed gars Customer Experience Team
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Thank you for bringing this matter to our attention .Please accept our apologies for the lapse in service which will be addressed .The kettle should have been sent away to the supplier with the receipt .We will escalate your query to the senior manager for assistance and feedback will then be provided to you.
***/GO
Kind regards
The Ed gars Customer Experience Team
***
Thank you for bringing this matter to our attention .Please accept our apologies for the lapse in service which will be addressed .The kettle should have been sent away to the supplier with the receipt .We will escalate your query to the senior manager for assistance and feedback will then be provided to you.
***/GO
Kind regards
The Ed gars Customer Experience Team
***
Thank you for bringing this matter to our attention .Please accept our apologies for the lapse in service which will be addressed .The kettle should have been sent away to the supplier with the receipt .We will escalate your query to the senior manager for assistance and feedback will then be provided to you.
***/GO
Kind regards
The Ed gars Customer Experience Team
***
Thank you for bringing this matter to our attention .Please accept our apologies for the lapse in service which will be addressed .The kettle should have been sent away to the supplier with the receipt .We will escalate your query to the senior manager for assistance and feedback will then be provided to you.
***/GO
Kind regards
The Ed gars Customer Experience Team
***
Thank you for bringing this matter to our attention .Please accept our apologies for the lapse in service which will be addressed .The kettle should have been sent away to the supplier with the receipt .We will escalate your query to the senior manager for assistance and feedback will then be provided to you.
***/GO
Kind regards
The Ed gars Customer Experience Team
***
Thank you for bringing this matter to our attention .Please accept our apologies for the lapse in service which will be addressed .The kettle should have been sent away to the supplier with the receipt .We will escalate your query to the senior manager for assistance and feedback will then be provided to you.
***/GO
Kind regards
The Ed gars Customer Experience Team
***
Thank you for bringing this matter to our attention .Please accept our apologies for the lapse in service which will be addressed .The kettle should have been sent away to the supplier with the receipt .We will escalate your query to the senior manager for assistance and feedback will then be provided to you.
***/GO
Kind regards
The Ed gars Customer Experience Team
***