MD
Melissa D
1 reviews | Active since Aug 2015
03 Aug 2015, 16:18
No response to repairs query
Bought electric frying pan online Oct 2014 (Christmas gift for my parents). After second use, pan doesn't work. Phoned Canal Walk store to enquire about repairs process, the employee said to bring it in to them. Dropped it off on 10/04/2015. Emailed repeatedly to enquire, phoned as well, told \that lady no longer works here". Since then"
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Replies (1)
Boardmans's replyOfficial
05 Aug 2015, 11:15Hello MVD5899,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Our attempts to contact you were unsuccessful , kindly note your concerns regarding the repairs of your frying pan has been escalated directly to the store management team for further investigations upon findings feedback will be reverted back to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Our attempts to contact you were unsuccessful , kindly note your concerns regarding the repairs of your frying pan has been escalated directly to the store management team for further investigations upon findings feedback will be reverted back to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Boardmans's reply05 Aug 2015, 11:15
Official
Hello MVD5899,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Our attempts to contact you were unsuccessful , kindly note your concerns regarding the repairs of your frying pan has been escalated directly to the store management team for further investigations upon findings feedback will be reverted back to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Our attempts to contact you were unsuccessful , kindly note your concerns regarding the repairs of your frying pan has been escalated directly to the store management team for further investigations upon findings feedback will be reverted back to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***