PM
Prishaun M
1 reviews | Active since Jul 2011
24 Nov 2015, 14:15
No response on stock of an item: SKU ***8
I went into your La Lucia store on Saturday to enquire about stock on this item (Jamie Oliver Blue Range Santoku knife,SKU ***8). The staff were efficient, friendly and courteous and helped identify a store with 5 items on hand.<br> <br> I was informed bu the La Lucia staff that the store with stock would call me back and arrange a transfer to your Design Quarter branch in Fourways. <br> <br> I am still waiting for a call regarding the transfer of this stock to your Design Quarter branch.
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Boardmans's replyOfficial
25 Nov 2015, 12:47Hello PM17,
Thank you for notifying us of your arrangement with our Boardmans La Lucia Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we have reported this incident with the stores management team in order to make necessary arrangements related to your request and to implement corrective measures.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your arrangement with our Boardmans La Lucia Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we have reported this incident with the stores management team in order to make necessary arrangements related to your request and to implement corrective measures.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Boardmans's reply25 Nov 2015, 12:47
Official
Hello PM17,
Thank you for notifying us of your arrangement with our Boardmans La Lucia Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we have reported this incident with the stores management team in order to make necessary arrangements related to your request and to implement corrective measures.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your arrangement with our Boardmans La Lucia Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we have reported this incident with the stores management team in order to make necessary arrangements related to your request and to implement corrective measures.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***