No response. No refund.

I placed an online order on the 30-06-2015. A week later I received a package containing the incorrect items barring 2 products. Added to this, was an item I had not purchased at all. An additional note stated that two of the items I ordered were out of stock, and was given the option of a refund. After emailing boardmans with regard to the incorrect order as well as phoning the call centre and receiving no adequate response, I finally took the incorrect order as well as the extra item to Boardmans The Glen. Here I was told that bringing these items to them is an inconvenience as they do not stock the range that I was returning. I showed them the invoice that stated quite clearly that in the event that I chose to return the items I could do so at ANY Boardmans store. In any case, I finally rid myself of the incorrect items and had yet to receive a refund on the items out of stock. For the past week I continued to email Boardmans, and the only response received was that the matter was being attended to. This last email was received on the 15-07-2015. As at today the 22-07-2015, I have yet to receive any feedback. Absolutely disappointed with the inefficiency of Boardmans.