pM
portia M
1 reviews | Active since Mar 2015
23 Mar 2015, 09:44
no respect for customers
Thursday went to the shop,helped by my regular assistant the manager shouted at him infront of us customers.She is always rude to us and very impatient towards customers forgetting that we are bringing money in the company.Questioning is also a problem with her on certain items which i saw at other branches marked for sale.She does not behave like a manager.****ed off ,will never go and do my shopping at that branch.my contact no is ***
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Replies (1)
Boardmans's replyOfficial
10 Apr 2015, 17:04Hello portiamothle,
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the regional management team to investigate and address accordingly.
Again thanks for bringing this to our attention as we strive at all times to improve our service delivery and it is only through customers like yourselves that we can learn from our mistakes and try an improve service going forward.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience Team,
***
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the regional management team to investigate and address accordingly.
Again thanks for bringing this to our attention as we strive at all times to improve our service delivery and it is only through customers like yourselves that we can learn from our mistakes and try an improve service going forward.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience Team,
***
Boardmans's reply10 Apr 2015, 17:04
Official
Hello portiamothle,
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the regional management team to investigate and address accordingly.
Again thanks for bringing this to our attention as we strive at all times to improve our service delivery and it is only through customers like yourselves that we can learn from our mistakes and try an improve service going forward.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience Team,
***
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the regional management team to investigate and address accordingly.
Again thanks for bringing this to our attention as we strive at all times to improve our service delivery and it is only through customers like yourselves that we can learn from our mistakes and try an improve service going forward.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience Team,
***