1 reviews | Active since Nov 2012
No Respect
In March of this year I bought a Russell Hobbs iron from Boardmans online, only to have it be faulty in 6 months.<br> I then called the online store, telling them that if they collected my iron I would need a replacement immediately as I had no backup and a Boardmans store was not within easy reach for me. The iron was collected on Friday morning 16/10 and I called them again to tell them that I needed a back up and was told it had been escalated and they would get back to me with a response. I have called every day since then and have still not received an iron and no response!! You clearly think nothing of your customers if this is how you respond to their needs!!<br> I am so tired of hearing apologies for the inconvenience!! I dont want apologies, I want action!! Immediate Action!!
Thank you for bringing this matter to our attention. After looking at your at you query we can confirm that there was a telephonic discussion that took place between you and our E-Commerce consultant. You were advised of the supplier warranty Terms & Conditions and that once the store receives (Boardmans Design Quarters) an update from the supplier, only then we will advise of the way forward.
We have notified the store about the concern raised and feedback will be provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. After looking at your at you query we can confirm that there was a telephonic discussion that took place between you and our E-Commerce consultant. You were advised of the supplier warranty Terms & Conditions and that once the store receives (Boardmans Design Quarters) an update from the supplier, only then we will advise of the way forward.
We have notified the store about the concern raised and feedback will be provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***