No reply to complaint
<p>I posted a Tweet on Twitter in December regarding the poor Sales Service we received at your Greenstone branch. I have subsequently sent two more - NO response.</p> <p>In an era of Social Media, I really would have thought that businesses would take any posting seriously - obviously not!</p> <p>We have always loved your stores, & often purchase items there, but after this sheer lack of interest, we will most certainly go elsewhere!</p>
Thank you for taking the time to share your experience, it is indeed very disappointing that you were treated in this manner. We have not lived up to the Brand experience, I sincerely apologise.
As per our discussion the matter will be addressed with the store manager so that corrective measures may be taken in order to remedy our shortfalls .
Once again I apologise and trust you will give us an opportunity to make it right.
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thank you for taking the time to share your experience, it is indeed very disappointing that you were treated in this manner. We have not lived up to the Brand experience, I sincerely apologise.
As per our discussion the matter will be addressed with the store manager so that corrective measures may be taken in order to remedy our shortfalls .
Once again I apologise and trust you will give us an opportunity to make it right.
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,