No refund, poor service

<p>Good day,</p> <p> </p> <p>I purchased bedding at Boardman’s Online Shop. It was my first time and was looking forward to buy more often online at Boardman’s Online Shop, however after my BAD experience with them I will never again.</p> <p>I was contacted by Lerato on the 1st of July 2016 and she informed me that they were out of stock for one of my items, but then said I don’t have to worry as she will do the refund and I will get my money back within 7 working days. </p> <p>It has been 3 months...Lerato never called me back, not even a courtesy call. I have been calling the calling centre on my expenses for the past three months, emailing them back and forth. My expenses are now much more than the initial refund that I must get, so unprofessional, poor customer service, and so unfair to me as a valued customer.</p> <p>After a while Mpho took over my query and I can see that see is trying to assist but, I am very, very disappointed in the service overall. I even asked her manager to contact me, this never happened either.</p> <p>I would expect this to be corrected 3 months ago. Had a not checked my statements I would not have known. There are so many customers that do not check their statements, which I feel so sorry for as the retail companies are not doing what they promised us when we open these accounts. I might just close mine for this poor, NO horrible experience with them. I would not recommend anybody to buy online at Boardman’s online, with other companies like Spree,ect you get your refund within the time frame given or even much earlier.</p> <p> </p> <p>From a very Disappointed, Angry and Frustrated customer.</p> <p>Mrs Gertse</p> <p>:((</p>