No refund or exchange for goods without "its original packaging"
<p>I am so disaapointed in Boardmans, I bought two sets of bath mats that were attached by a piece of cardboard with the price and the brand of the mats (that I tore off to fit my mats); however it doesnt fit my toilet seats). I then went back to Boardsmans (The Glen) within 30 days and with my receipt just to be turned back without a refund or even an exchange because Ive detached the mats!!! (how else will I fit them) and i didnt think to take BROKEN LIL piece of cardboard back too. I obviosly thew that away.</p> <p>So what am I to do with these mats? give them away?</p> <p> </p> <p>Ive laid a complaint and the REGIONAL MANAGER had one of the call centre guys phone me to tell me that they cant take it back without its original packaging and still makes an example to taking food back to a store??? Food ? vs Mats?</p> <p> </p> <p>How do I fit these mats without taking off the cardboard thing?????</p> <p> </p> <p>The qaulity is awful too because the mat crumbs (PIECES OF MATERIAL) were lying all over the floors?</p> <p> </p> <p>I dont like the qaulity and it doesnt fit. So what do I do</p> <p> </p> <p> </p>
Ive been a loyal customer of Boardmans for many years, and this is the thanx I get
Ive been a loyal customer of Boardmans for many years, and this is the thanx I get
We have escalated the complaint to Boardmans The Glen management to address with regards to the request to exchange sets of bath mats that were no longer on the original packaging . Kindly note that the store will have to follow policies on such matters. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. You have also stated that the Regional manager also advised that the items had to be on their original condition in order for them to be able to assist further. As you are still unhappy, the matter has been sent to Boardmans The Glen on behalf of our valued customer.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to Boardmans The Glen management to address with regards to the request to exchange sets of bath mats that were no longer on the original packaging . Kindly note that the store will have to follow policies on such matters. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. You have also stated that the Regional manager also advised that the items had to be on their original condition in order for them to be able to assist further. As you are still unhappy, the matter has been sent to Boardmans The Glen on behalf of our valued customer.
Kind regards.
Customer Experience Team
Call Centre: ***.