NO REFUND ON CANCELLED ONLINE ORDER!

I've made an online purchase at Boardmans (Order Number *** in the amount of R2 519,91) on the 5th of November 2015. After waiting 5 working days I've cancelled my order and asked to be refunded since the purchase was made on my Edgars account. On the 12th of November 2015 I've received two confirmation emails from Boardmans that my order was cancelled. Today I've received my Edgars account statement whereby it confirmed that the amount was not credited back to my Edgars account for the cancelled order. I've phoned the customer care line and the online purchase line, but nothing is being done about this matter to refund my Edgars account. <br> <br> The order number : ***<br> Amount : R2 519,91