NO REFUND ISSUED YET AFTER MORE THAN A MONTH!

<p> I purchased two items from boardmans 27 June , I received 1 item on 11 July (2 weeks later), The other item was apparently not in stock and i was promised a refund. it is 05 august today (NEARLY A MONTH LATER) , STILL NO REFUND! I sent 5 emails, called at least 4 times and was told each time " matter will be escalated"...STILL NO REFUND. What more am I supposed to do, I dont think I will ever get my money back from boardmans, ....its called *****ing from your clients! My colleaugue has received the same terrible service from boardmans. I WILL NEVER USE YOUR PATHETIC SERVICE AGAIN AND I ADVISE PEOPLE NEVER TO USE BOARDMANS. </p>