1 reviews | Active since Mar 2009
No refund for undelivered goods
It was my FIRST and LAST purchase ever from the Boardman's online store, and I will never recommend anyone to purchase there either.<br> <br> Purchased goods in June, it arrived late (delayed by two weeks) with nobody letting me know why. One trolley arrived without its wheels even, which I overlooked because I luckily didn't need the wheels. They were short of 4 of the other 15 items, which was stated on a form in the package. 1 of these arrived chipped.<br> <br> 3 July - The form told me to contact an email address for my refund, which I did.<br> <br> 5 July - I receive a very brief email back saying they \will look into it immediately and rectify the error".<br> <br> No further feedback.<br> <br> 26 July - I go into my local Boardmans (Menlyn) and get the refund on the chipped item. The friendly shop assistant tries to contact the online department about my 4 missing items"
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly forward the requested document to the email provided so we can assist with forwarding your request for a refund on items not received.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly forward the requested document to the email provided so we can assist with forwarding your request for a refund on items not received.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***