HS
Hilary S
1 reviews | Active since Nov 2015
08 Mar 2016, 06:50
NO REFUND FOR RETURNED GOODS
Despite having received calls from Ilse as well as Steve, with promises to sort out this matter, nothing has happened. <br> The returned goods were sent via courier on 11 February. Now, nearly a month later, I am still trying to get my refund of R454,77 out of Boardmans. <br> They were happy to take my money and when the delivered goods were found to be defective and returned, they have just not done the right thing by refunding me.<br> Every reason to never buy online again.
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Boardmans's replyOfficial
08 Mar 2016, 09:19Hello HilaryPS,
We thank you for bringing this matter to our attention, we have escalated the matter to the Ecommerce management , however we ask that you furnish us with your order number so that they may be able to assist accordingly regarding the mentioned refund of R454,77. A reference number for the formal complaint logged on your behalf is as follows ***/GO. You may forward the order number to *** or call ***for further assistance.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention, we have escalated the matter to the Ecommerce management , however we ask that you furnish us with your order number so that they may be able to assist accordingly regarding the mentioned refund of R454,77. A reference number for the formal complaint logged on your behalf is as follows ***/GO. You may forward the order number to *** or call ***for further assistance.
Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans's reply08 Mar 2016, 09:19
Official
Hello HilaryPS,
We thank you for bringing this matter to our attention, we have escalated the matter to the Ecommerce management , however we ask that you furnish us with your order number so that they may be able to assist accordingly regarding the mentioned refund of R454,77. A reference number for the formal complaint logged on your behalf is as follows ***/GO. You may forward the order number to *** or call ***for further assistance.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention, we have escalated the matter to the Ecommerce management , however we ask that you furnish us with your order number so that they may be able to assist accordingly regarding the mentioned refund of R454,77. A reference number for the formal complaint logged on your behalf is as follows ***/GO. You may forward the order number to *** or call ***for further assistance.
Kind regards,
Customer Experience Team
Call Centre: ***.