No refund for online goods bought but not received

I placed an online order for a duvet on 24/11. A week later they call to say there is no stock - when I ordered online it showed available stock. I ordered other items & asked them to be wrapped. Neither of the deliveries came wrapped. I complained on 9/12 via email that the items received were very dirty & not wrapped & that I was charged R169.95 for an item that stated R148.95 on the price tag. No response to the complaint. I emailed again on 22/12 - no response. Emailed again on 29/12 - also complaining that the registry is useless as it does not remove the item from the list and the bride-to-be received several duplicate items - no response to my email. I placed another order on 3 Jan. Emailed them on 13 Jan to find out where it is - no response. On 15 Jan they call to tell me there is no stock. I needed this for a wedding on the 16th. Their online service is quite pathetic - they don't care about the client, don't respond to complaints. They send out dirty goods. They don't send anything wrapped when requested. I am reposting this whole mess because I have not received a response from Edcon or a refund for the two purchases that were cancelled due to not having stock. USELESS!