TA
Thumeka Alwyn-Qegu
1 reviews | Active since Jan 2015
29 Apr 2015, 20:26
no refund
I ordered items online last month, but the order was cancelled because one item was out of stock. I had paid with my Thank you account. I have sent e-mails three times already to boardmans with the same reply a promise of getting back to me. But I still have not been refunded. This is really so disappointing.
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Boardmans's replyOfficial
30 Apr 2015, 09:00Hello thumekaa,
Thank you for taking the time and discussing the concerns you have on your account especially with the online purchase that is supposed to have been credited back to your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the E-Commerce Manager directly for urgent assistance and feedback will be provided.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account especially with the online purchase that is supposed to have been credited back to your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the E-Commerce Manager directly for urgent assistance and feedback will be provided.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Boardmans's reply30 Apr 2015, 09:00
Official
Hello thumekaa,
Thank you for taking the time and discussing the concerns you have on your account especially with the online purchase that is supposed to have been credited back to your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the E-Commerce Manager directly for urgent assistance and feedback will be provided.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account especially with the online purchase that is supposed to have been credited back to your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the E-Commerce Manager directly for urgent assistance and feedback will be provided.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,