1 reviews | Active since Jun 2016

10 Jun 2016, 06:20

No Refund

<p>I purchased an Eetrite Cast Iron pan of the Boardmans website on 2 May 2016. (Order number: ***)<br /><br />2 Weeks or so later they let me know there is no stock in the country and would have to refund me for my purchase. This order was then cancelled on 18 May 2016. This is okay, as it's understandable that stuff like this happens, but I am still waiting for my refund and haven't received any proper feedback as to why I it hasn't happened yet. I have phoned Boardmans multiple times now, everytime being promised that someone will get back to me and still, no one has gotten back to me. This is absolutely unnacceptable. I have noticed that this isn't your first complaint on the topic of failure to refund. I would appreciate it if Boardmans get back to me with a valid reason why this is taking so long, refund my money immediately and to sort out this issue the company has with this procedure.</p>

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Replies (1)
Boardmans
Boardmans's reply13 Jun 2016, 09:33
Official

Thank you for bringing this matter to our attention. We have escalated the feedback and update request on the refund status on the order number: ********** 74, to the Boardmans online team to assist in updating you , our valued customer as the matter has been pending since may 2016. Please find the below reference number for your post.

********** 238/GO

Kind regards,

Customer Experience Team

Call Centre: ***.