No feedback provided - Very bad customer service

Hi<br> <br> I bought a Russel Hobbs fan from boardmans last year march. After 6 months i brought it back as the fan had broken. I kept phoning the store and visiting the store but no feedback was provided. After 4 months, they managed to fix the fan. The next day the fan broke again. I spoke to Stacey who advised that i should bring it back as they have to send it back to Russel Hobbs for repairs. It's been six weeks now. Not one call or email regarding this. Why should i be following up or driving to the store every time?that's a cost on my side for something that they should be doing for their customers. I come from a customer service environment and i must say this is really pathetic service. Can someone please have this resolve asap.